Shipping policy

Shipping

Aurelilune
Constanze Schild
Holzweg 12, 83022 Rosenheim, Germany
Email: info@aurelilune.store
Phone: +49 8031 4760250

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Splitters

Electric splitters ship well protected; petrol, kinetic and the professional vertical splitter are heavy and ship on a pallet, petrol machines drained of fuel to ship safely — add fuel and check the hydraulic oil per the manual before first use. Delivery is kerbside: the carrier brings it to the nearest accessible door. Run a petrol machine outdoors only, on firm level ground. Oil, tongs, gloves and covers ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.